Frequently Asked Questions

06 May.,2024

 

Frequently Asked Questions

Are you interested in learning more about wholesale beer glass cups? Contact us today to secure an expert consultation!

Frequently Asked Questions

Font Examples?

Catalog Request

Wholesale Information

Order Pick-up?

Gift Orders

Dishwasher Safe?

Care Instructions for Lidded Steins

Can I drink out of it?

Small Custom Orders

Low Prices?

Secure Checkout

Shipping Information

Tracking

Returns/Exchanges

Damage

Customer Account Question

Order Confirmation or Tracking Email Not Received

Volume Capacity Question

Out of Stock Item - Notification of Stock Arrival

Engraving on Pewter or Ceramic

Lid Replacement or Repair

Stein identification, valuation, appraisal

Translations

Packaging Materials

 

Where can I find examples of the fonts you offer for personalized engraving?

Examples of our personalized laser engraving fonts can be viewed here

Do you have a catalog?

Unfortunately, we do not publish a catalog at this time as our product line changes frequently.  We do offer all our products in our online store www.germansteins.com.

Do you sell wholesale or have a wholesaler login?
We do not sell wholesale and do not have wholesaler login, rather sell direct to the public.

Can I pick-up my order?
We do not have a retail location(s) and do not allow for pick-ups.  We do offer free shipping on orders over $99 and $6.99 flat rate shipping for orders shipping within the contiguous US.

Do you include pricing in the boxes?  I would like a gift receipt.   |  Can I include a gift note?  |  Do you offer gift wrapping?
We do not include any pricing in our shipments, only a packing slip which serves as our gift receipt.
If you would like to include a gift note with the order, simply enter this in the order comments section of checkout and your gift message will be included on the packing slip. 

We do not include any pricing in our shipments, only a packing slip which serves as our gift receipt.If you would like to include a gift note with the order, simply enter this in the order comments section of checkout and your gift message will be included on the packing slip.

We do not offer gift wrapping.

 

Are the items we sell dishwasher safe?
The glass and ceramic items without a pewter lid, without gold accents and without printed decoration can be washed in the dishwasher, however hand washing is recommended by the manufacturers for best results.
Items that have a gold rim or metallic gold in the decoration, are NOT dishwasher safe, as the rim/decoration contains real gold, which may come off in the dishwasher.  Hand wash only.
Hand washing is recommended for items with a printed decoration.  Over time the detergents used in a dishwasher can erode and/or dull the appearance of the transfer image.
All items with a pewter lid or made of pewter are hand wash only.  All plastic items are also hand wash only unless otherwise specified on the product page.

The glass and ceramic items without a pewter lid, without gold accents and without printed decoration can be washed in the dishwasher, however hand washing is recommended by the manufacturers for best results.Items that have a gold rim or metallic gold in the decoration, are NOT dishwasher safe, as the rim/decoration contains real gold, which may come off in the dishwasher. Hand wash only.Hand washing is recommended for items with a printed decoration. Over time the detergents used in a dishwasher can erode and/or dull the appearance of the transfer image.All items with a pewter lid or made of pewter are hand wash only. All plastic items are also hand wash only unless otherwise specified on the product page.

 

Care Instructions Beer Steins with Lids

Beer steins with pewter lids are not dishwasher safe, hand wash only.  Use a moderate water temperature (not extremely hot), mild soap & and soft brush or non-abrasive sponge to clean after use (and before first use).  To ensure the lid & thumblift remain in good condition, be sure the lid is not allowed to flop open or closed inadvertently.  Generally patina on beer stein lids is considered desirable by collectors and this usually develops over time.  If this is not desired, polishes suitable for pewter & a soft cloth can be used.  Displaying steins in sunlit windows, or storing them in extremely hot or cold locations, can cause stress lines to develop in the bodies of the steins (and strong sunlight can fade the colors).  Storage in damp locations may discolor the pewter lid (ie: wrapped tightly in paper and placed in a damp basement).  

 

Care Instructions for Pewter steins/cups/horns etc. and other helpful information regarding pewter: https://www.artina.at/faq/

 

Can I drink out of the steins/mugs offered on your website?
Yes! The beer steins, mugs, horns, boots, shots and glass drink-ware listed on our website are safe to use for beverages.
The German (and Austrian pewter) stein manufacturers routinely test their materials for compliance with the FDA (which has the strictest standards worldwide) and upon request furnish the FDA with testing information.  They are also under constant monitoring of the German Food and Drug Agency, as well as, regional German  authorities. 

Yes! The beer steins, mugs, horns, boots, shots and glass drink-ware listed on our website are safe to use for beverages.The German (and Austrian pewter) stein manufacturers routinely test their materials for compliance with the FDA (which has the strictest standards worldwide) and upon request furnish the FDA with testing information. They are also under constant monitoring of the German Food and Drug Agency, as well as, regional German authorities.



Can I order one custom personalized logo or image decorated stein, mug, glass?  
We offer
The minimum order quantity for custom color logo decoration is 130 pieces.  Please see our

Prost!We offer logo laser engraving on glass items in any quantity, but cannot engrave on ceramic or pewter.The minimum order quantity for custom color logo decoration is 130 pieces. Please see our custom page for more information on this service.


Why are your prices so low?
We import directly from the manufacturer and therefore bypass the middleman, enabling us to charge up to 50% less than the competition.

Is your checkout secure?
Yes.  Our site-wide Premium SSL Certificate with 256-bit encryption & 2048-bit root, secures all pages on our website including the checkout and payment process.
You can verify the security using your browser's feature (ie: a lock symbol in or near the address bar) or by viewing our URL (the s in https stands for secure): https://www.germansteins.com

How and When will my purchase be shipped? 
See our Shipping Information, Rates & Transit Time Page

How do I return or exchange the item(s) I purchased?
Please see our Return Policy

My order arrived damaged.  What should I do?
Please see our Shipment Damage Claim Information

The order I placed is not in my customer account.
If an account is created on our website after an order is placed as a guest the order is not automatically associated with the account.  Kindly contact us with the email associated with your account and provide your order number.

How do I track my package?  |  When do you provide tracking?  | Do I need a customer account to track my order? 

We will email a confirmation with tracking upon shipment.    Tracking is provided when we create the shipping label and the package will be tendered to the carrier within the business day*

A customer account is not necessary to track your order, the shipping confirmation will be emailed regardless of account creation. 

For information on when your order will be shipped, please see our

For information on when your order will be shipped, please see our shipping information page.

 



I wasn't emailed an order confirmation, receipt, invoice, tracking after I placed my order.
We can suggest checking the bulk, promotions or junk folder for the confirmation. If this does not resolve the matter, please feel free to

*On rare occasions, such as high shipping volume time periods around the holidays, the shipment may be created on a non-business day. In this case the package would then be tendered to the carrier the next business day.We can suggest checking the bulk, promotions or junk folder for the confirmation. If this does not resolve the matter, please feel free to contact us

 

Why does my beer stein hold more liquid than advertised?
The Germans measure to a fill line (not to the rim) as they allow extra space for foam.  They also tend to be a bit generous in measuring.  Read more on our

The Germans measure to a fill line (not to the rim) as they allow extra space for foam. They also tend to be a bit generous in measuring. Read more on our Ounce to Liter Conversion Chart page.

 

The item I wish to purchase is out of stock.  Can I be notified when it comes back in stock?
Yes. Simply visit the product page and enter your email address and click on the button Notify Me to be notified of stock arrival. Please note, cookies will need to be accepted to display the sign up.

Yes. Simply visit the product page and enter your email address and click on the button Notify Me to be notified of stock arrival. Please note, cookies will need to be accepted to display the sign up.


Can you engrave on ceramic steins or pewter lids?
No, we do not offer engraving on ceramic or metal (pewter) items.  We do offer laser engraving on glass.
To personalize a pewter lid or body of a stein we could suggest finding a company or craftsman in your area that may offer this service.

I own a beer stein that needs a lid replacement or repair.  Do you sell beer stein lids or offer beer stein lid attachment or repair?
We do not sell the stein lids separately from the bodies, as a special mold is needed to attach a lid to a handle.  This involves pouring molten pewter into the mold that fits around handle to create the strap that holds the lid in place.  We do not offer this service nor have the mold needed.  

If you purchased this stein from us, please contact us with further information and include your order number.

If this is a stein you obtained from another source we can suggest David Harr, a professional pewter restorer located in the US, who specializes in replacing/repairing beer stein lids: https://stein-collectors.org/DavidHarr/Pewter/PewterRestoration.html

Where can I find more information about my Beer Stein including age, value and manufacturer?
For more information about Beer Steins please visit our friends at Stein Collectors International: http://stein-collectors.org

What does my beer stein say?Our Beer Stein Translations page may help. 

Are the packing peanuts environmentally friendly?

Yes.  We use Renature® - compostable loosefill (biodegradable - non-Styrofoam - packing peanuts) made by Storopack, Inc. Per the manufacturer these "peanuts" dissolve quickly in water, are non-hazardous and are certified compostable in a properly-run industrial waste facility.

 

Are the custom color decal decorated pieces durable?
The decals on these items are fired on to the mugs/glasses at approx. 1,100-1,300 degrees F.  This process makes the decoration scratch resistant as it bonds to the mug glaze/glass and will hold up very well to normal use.  Handwashing is recommended.

 

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14 Tips on Importing Wholesale Glassware from Alibaba

Pulished on Aug. 16, 2019

If you want to import Alibaba wholesale glassware from China, then this article will teach you how to use Alibaba in the right way so that you won't suffer losses.

However, you need to be prepared before you start looking for suppliers of china glassware. Therefore, I strongly suggest you look at this strategy first.

Alibaba is one of the largest Asian B2B websites in the world, so it is most suitable for us to find glassware suppliers. There are many sellers on Alibaba, so you must know what need to import .

What glassware depends on your thoughts and your local market.

Tip # 1: Never assume anything

When communicating with suppliers, no assumptions should be made about product availability.

I have tried many times to sell me products that are not displayed on its website. In contrast, I also require product samples that are displayed online but are no longer provided by suppliers.

In general, suppliers' websites are not up-to-date, and some suppliers are better than others in maintaining their online products. I even have an example, after paying the sample, the supplier came back to report

Tell me, 6 of the 9 samples ordered have been discontinued.

Do not assume that something is available or unavailable. Please be sure to inquire and confirm before ordering, especially pay for any samples.

Tips for Questions:

Are there any new glassware products or designs currently not displayed online?

Has the glassware displayed online been discontinued or no longer available?

Tip # 2: Don't be afraid to communicate with suppliers

Most of the suppliers I have dealt with have responded in a quick and friendly way, which has strengthened the importance of building relationships. Although in a few cases suppliers seem to respond slowly, most suppliers

Both are eager to participate in dialogue, answer questions and discuss samples.

In most cases, their English writing skills are very good. Their ability to send and receive e-mail exceeded my expectations. In addition, please make sure it is free of charge and not excessive. For example: "I am

Want more information on wholesale drinking glasses? Feel free to contact us.

Looking at your catalog and noticing that you have some very good products ... "

The supplier is a real person, just like you and me. Don't be afraid to jump in and start the conversation.All details about glassware can be learned from it.

Tip # 3: Excessive Friendly Selling Needs Decisive Rejection

Some suppliers are almost too friendly. This may be due to cultural differences, but when I said it was too friendly, I meant to send 2-3 emails every day asking if you want to explicitly refuse or not

Say 3-4 times before viewing or purchasing certain content.

Editor's note: I never use my main email address to communicate with Alibaba to avoid being sent spam by suppliers.

Although I am sure that most of these people have good intentions, but this kind of frequent promotion is still very annoying.

Trust your intuition. Give people the benefit of doubt, but be consistent with your intuition.

Hint: If you are trying to purchase custom glass mugs and the supplier is trying to sell you cat beds for the fourth time in 5 days, then you have time to click on the spam button.

Tip # 4: Communicate as concretely and efficiently as possible

Customize supplier inquiries for specific product categories. This may sound obvious, but from the very beginning, you will know very specifically what products you want to buy, including product type, size, post-processing technology, etc.

For example, I am looking for all kinds of decal wine glasses. When I sent an initial email to a glassware manufacturer, I accidentally received photos of non-violent glasses, which caused some problems.

Chaos.

I also recommend using email templates, but please make sure to customize 10% email templates for each vendor. If you want decals, please indicate in your email that you are looking for polyester.

Small parts.

Otherwise, like me, you may receive different and most likely cheaper products or materials than you expected.

Don't assume anything about product details.

Hint: Very specific and requires suppliers to confirm product specifications before production and delivery.

Charges To Import From China And Alibaba By Air And By Sea

Tip # 5: The supplier's goods may not meet your expectations 100%

For Alibaba and global sources, "what you see is what you get" does not necessarily apply. Although I did all the things mentioned above, I did not order the samples I received several times.

A sample of.

When I asked the supplier why the product was different from the one I ordered, the typical response was: "the product has been discontinued or we only have another product to ship ... etc.,"

You will never have a second chance to make a first impression. Don't be afraid to let suppliers take responsibility. Some people may not agree with this, but my idea is that if they cannot get a simple one

The sample order of is correct, and the possibility of screwing up the batch order may be higher.

Prompt ☞: Confirm sample orders before delivery and request sample photos to ensure its accuracy.

Tip # 6: Most suppliers expect wire transfers

Pay! Most suppliers allow you to pay through PayPal. Some people have PayPal, but they won't tell you unless you ask, so be sure to ask. In fact, for most suppliers

For example, I used the following wording: "Our company policy stipulates that PayPal will be used to purchase samples for the first time".

Although most suppliers accept purchases through PayPal, they certainly prefer and default to T/T (wire transfer) or Western Union remittance. I paid a supplier through Western Union remittance and did not

Any questions. I find it as simple as PayPal, but for Western Union remittance, you cannot get a refund. Once the money disappears, it disappears.

Moral of the story-PayPal is used to pay for most samples, but don't be afraid to remit money by wire transfer or Western Union. This is not the end of the world.

Hint: I suggest you pay with a supplier by wire transfer (T/T). If it makes you feel better, please select the supplier that you will pay less for the sample. Although it is only a suggestion

However, doing so will help you become familiar with all routes and logistics related to international wire transfers.

If you decide to pay by wire transfer, please ensure and confirm that you have the exact wire transfer information, including beneficiary information, address, shortcut code and account number. This point is not emphasized enough.

I learned a lot from a supplier, and I spent $75 on wire transfer. If one character is incorrect, the Bank of China may transfer your funds within an uncertain period of time.

Gaps in China's banking industry. In addition, you have to pay extra fees to the bank to recall or modify the wire transfer.

How To Pay Your Supplier in China + Alibaba Supplier Payments Tutorial Guide

Tip # 7: Any important link needs to have real samples.

The sample is an investment. Pharmaceutical companies are notorious for spending millions of dollars on research and development every year. Most drugs cannot pass clinical trials. Some drugs will not be approved by FDA, but a few do

Drugs that can surmount all obstacles will make the investment worthwhile.

Although buying samples looks daunting, please be sure to keep perspective. Compared with the initial investment of subway or UPS store franchise, the risk/return rate of online store is much higher, not to mention life.

The difference in methods.

Don't be afraid to spend money on samples. You must know what you are selling before you can sell it. You will learn a lot in the process. Be wise according to your budget, but don't be afraid of losing.

Lose and shrink back. The sample of glassware is very important. You can see whether the colorant and packaging of glass are correct, which will affect the future sales of your products.

Hint: Ask suppliers about the sales of their top five products. Take some time to find your favorite products, because there will probably be more products you want to see with your own eyes than those you are willing to pay for.

Products. According to photos, product descriptions and supplier suggestions, choose the best.

Tip # 8: Pretend to be a big buyer

Please use "us" instead of "me" and "ours" instead of "mine" in your email to suppliers. Sam emphasized this point many times in his lessons. This not only makes your

The company looks bigger than it is now, and it also shows a sense of teamwork and unity.

Hint: This is the actual email I sent to the supplier after receiving the sample. Pay attention to the use of the words "we" and "ours".

Hi Tina,

We want to confirm that we received the sample today. In the next few months, we will meet with many customers to discuss your products and potential plans to advance bulk purchases. We will definitely let you

Understand our plan.

During this period we did encounter some problems:

1) Do you provide OEM service (logo)?

2) Can you make it according to the specific size and color requirements? (For example, if we want to buy 5 different products, each product has 3 colors and 2 sizes. )

3) What is the minimum order quantity and delivery time for batch orders?

4) How do you deal with product quality problems? For the product GB03056908, this glass's color, heat resistance and packaging safety.

Tip # 9: Understand the differences between manufacturers and trading companies

Generally speaking, it is easy to judge whether the supplier is a manufacturer or a trading company (wholesaler/retailer). However, I noticed some very obvious trends between manufacturers and trading companies.

As a general rule of thumb, companies that say "import/export companies" are probably not manufacturers, even if their company profiles indicate manufacturers.

With obvious things such as price and minimum order quantity differences, trading companies certainly have more ways to promote sales, while manufacturers seem more eager to build relationships.

However, at the beginning, you may be interested in buying from trading companies because they will provide a lower minimum order quantity (MOQ). As long as you know the trading company's FOB price (price per unit) will be more

High, and there are more mixed possibilities, such as inventory depletion (if they do not create products, then their control over the amount will reduce the inventory in stock)

Moral of the story-know who you deal with in terms of supplier types and the pros and cons of working with manufacturers and trading companies.

Hint: In some cases, I politely asked some suppliers about the percentage of their business in the manufacturing and wholesale industries. Most sales representatives are very happy to share this information.

Which business is better manufacturing or trading business? Know in details

Tip # 10: Prepare to ship the goods to your country

Oh, the fun of international air transportation! Most suppliers will set the freight for you. All you have to do is provide your shipping address and phone number for confirmation. Just know in advance that it will cost you and your arms and

Legs, and the transportation cost may actually exceed the cost of the actual sample.

In addition, it is a good idea to confirm the transportation cost before paying the samples. Some suppliers confuse the two costs, while others separate them and surprise you at the last minute.

It is very expensive to transport samples. If this makes you feel depressed, please remember that the sample (including freight) is an investment!

Hint # 11: For factories that are not sure about the quality, please check with the company.

Companies such as the Asian Inspection Company (now called QIMA) will send representatives to your factory to check some of your goods according to your quality control list. The cost of this service is about 300 US dollars.

Yuan, the cost is very worth it. Once your goods pass the inspection test, you can finally start selling!

Tip # 12: Try to find a professional forwarder for freight transportation.

Professional freight forwarders are conscientious and responsible, and can play a very good role as a bridge. For the cross-border logistics market, the basic large quantities of goods are transported through dedicated lines, air routes, sea routes, railways and other channels.

There will be many risk problems among them. Freight forwarders can solve all potential problems, large and small. It is normal to have more problems in the whole logistics process. They can handle problems professionally.

Tip # 13: Quick Selection of High Quality Glassware Suppliers

If you search for a glass, glass bottle, glass jug, etc, there will be a large number of suppliers, so how can you quickly select them?

First of all, we should choose the gold medal supplier with badges, preferably with trade guarantee. The advantage is that if the supplier fails to meet the terms of the order contract, Alibaba will guarantee your refund, and then from

Price, MOQ, etc.

Tip# 14: Be sure to check carefully the goods received.

The factory has a strict packing system, and the average worker is relatively experienced, but we usually need the factory to send the packing photos at that time. Sometimes the truck tilts or pulls the goods when lifting the cabinet.

Force majeure factors, such as sudden braking, occurred when the child arrived at the port, which all require good communication with suppliers. Glass products are inherently easy to break, so it is very important to ensure the safe arrival of the goods.


Contact us to discuss your requirements of 32 oz beer mugs wholesale. Our experienced sales team can help you identify the options that best suit your needs.