FAQs

13 May.,2024

 

FAQs

Off Peak (O): Off peak means the E/C is NOT controlling the water heater. When in this mode, the E/C allows power to the water heater. The heater can operate normally, and the elements can heat the tank when the thermostat calls for heat. Note: The Power Pulse will BLINK when the elements are heating. Peak (P): P means that the E/C IS CONTROLLING the water heater. When the heater is in this mode, the E/C interrupts power to the heater. The water heater cannot operate, and the elements cannot energize. Customer Override (C): If you run out of hot water, you can push the Override button to tell the E/C to allow power to the water heater. How long the heater operates depends on how long the Override period is programmed for from the local utility. The Override button can only be used ONCE per day. Note: The Power Pulse will BLINK when the elements are heating. Vacation (V): If you wish to shut off power to the water heater for an extended period of time, you can push the Vacation button. Once in Vacation mode, the E/C will stay there until the Vacation button is pressed again. This button is like a switch. If you push it once, you will shut off power to the heater. To return power to the heater, all you need to do is push the Override button again. Error (E): E signifies that there has been a failure within the E/C. Either the time, program, or reset circuitry has detected an error during internal diagnostic checks.

Are you interested in learning more about glass lined tank vs stainless steel? Contact us today to secure an expert consultation!

Stainless Steel Vs. Vitreous Enamel (Glass) Hot Water Tank

We receive quite a few enquiries regarding stainless steel water tanks compared to vitreous enamel lined hot water tanks when used in solar hot water applications. The following are a few points to help you in your decision as to which hot water tank suits your needs and situation.

Considering the environmental and cost benefits of solar hot water systems, it’s essential to explore your options thoroughly. Many factors, including the choice of water tanks, play a role in optimising your solar setup. If you’re curious about integrating solar energy into your home, Energy Matters offers a hassle-free way to gather information tailored to your needs. Feel free to explore and get FREE solar quotes and start the transition to sustainable energy solutions.

Solar rated tanks and glass lining

Solar rated glass lined tanks have a significantly thicker vitreous enamel lining than a standard mains pressure hot water heater, due to the high temperatures experienced from the return line. It can withstand very high to boiling water temperatures under pressure. Vitreous enamel in standard water heaters dissolves above 70 degrees.

Stainless steel hot water tank strength

Stainless steel tanks are only as strong as the seam welds. However, they generally have a ten year warranty over standard five year warranty (minimum required by law) of glass lined tanks. They also cost on average $300-$400 more than a glass lined version.

Water quality

The poorer the water quality, the stronger case to move away from stainless steel tanks. This is because impurities in the water can eat away at the silver in the weld, causing pinhole leaking and eventual failure. While stainless steel tanks have longer warranties, no manufacturer will honour a warranty if the TDS (Total Dissolved Solids) of the water exceeds 600 ppm (parts per million).

Anodes and hydrogen production

Glass lined tanks have a magnesium sacrificial anode that ensures potable water quality. This makes sure the water is drinkable by attracting the impurities away from the surrounding water supply. The anode can knock against the glass and electric element, causing “hot spots” on the element, or glass cracking/crazing, if  in transport while lying down. It is vital that they are stored and transported standing upright.

Contact us to discuss your requirements of versatile tanks. Our experienced sales team can help you identify the options that best suit your needs.

The release of hydrogen gas by an anode can sometimes occur if the water is not in use for a long period of time. Small quantities of hydrogen are produced that generally remain in solution and flush away as hot water is drawn from the tank. Depending on the water quality and the area where the water heater installation is, there may be a degree of  hydrogen build up in the tank if the water heater has had no use for two or more weeks.

An aluminium anode is appropriate if your water supply is of poor water quality in order to extend the life of the tank. You can request a “hard water” aluminium anode to be fitted to Aquamax glass tanks as part of an Apricus solar hot water system. If the order goes  through Energy Matters, there is no extra charge.

Anodes aren’t really an issue with rainwater tank water. But they are definitely a recommendation for use with bore water, or poor water quality.  Melbourne and Sydney water is of a good to very high quality. Adelaide is of very poor quality. Tasmanian water has regard as the best in the world!

Purging hydrogen from your hot water heater

However, even with a stainless steel hot water tank, if water is not in use for two weeks, you will have some hydrogen build-up. The indication for this is  the spurting of a hot water tap when it is first open.

To combat hydrogen build-up, all water heaters have a pressure and temperature relief valve fitted to Australian Standards. Simply pull the lever and “purge” the tank for 30 seconds if you have been away for two weeks or more. This will dispel any hydrogen gas leeched from stagnant water.

If the system is in use daily, the hydrogen does not separate from the oxygen in the water molecules, and this does not occur. Regardless, all tank manufacturers recommend you purge a system at least once every 6-12 months.

Do you have other questions about choosing a water heater tank best suited to your solar hot water needs? Contact one of our friendly team for no-obligation expert advice before you buy. Don’t forget, generous solar hot water rebates are still available!

The company is the world’s best stainless steel tanks installation supplier. We are your one-stop shop for all needs. Our staff are highly-specialized and will help you find the product you need.